Service Intelligence.

Where leaders make smarter choices.

What is Service Intelligence?

An AI-hosted, event-triggered, multi-person collaboration layer where product-related choices are surfaced, explored, and decided. There’s full context, shared logic, historical traceability, and deployment on demand. Imagine better, by replacing dozens of complex decision making events in just minutes.

Learn more about launching a service intelligence layer with me.

Features

Built to surface the right choices and make acting on them natural, quick, and smart.

  • Trigger-based sessions
    Initiated automatically when key events or signals occur — no need to manually schedule alignment.

  • AI-facilitated collaboration
    The system acts as a neutral host, summarising context, suggesting options, and guiding discussion towards shared objectives.

  • Multi-user participation
    Involves the right people at the right time — across roles, functions, and locations.

  • Live scenario testing
    Explore the impact of different choices before committing to them.

  • Traceable decision history
    Every decision, rationale, and participant is recorded and linked to the moment it was made.

  • Platform-integrated logic
    Outputs feed directly into your product, policy, and delivery systems — not a separate tool.

  • Execution-ready outputs
    Every decision is converted into structured actions — delivered to people, platforms, or systems in a format they can use immediately, with full context and a clear definition of what success looks like.